Your Personal Information
Privacy Policy
This privacy policy explains how All Service 4 U Limited handles personal information about people visiting this website or enquiring about gas safety checks in London. It covers landlords, tenants, letting agents, homeowners and buyers, including people whose details are supplied by someone arranging a visit. It explains the information involved, why it is needed, who may receive it and how to raise a privacy concern.
Have your postcode, the gas appliances you provide and your current certificate's expiry date ready.
- Gas Safe registered: 648977
- Every landlord gas appliance checked
- Same-day appointments available
Who is responsible for your information?
All Service 4 U Limited, trading as All Service 4 U, is the controller responsible for the personal information covered by this policy. We handle personal information under the UK General Data Protection Regulation and the Data Protection Act 2018, as amended.
Contact us by telephone or write to the registered office, marking correspondence “Privacy enquiry”. Our phone line is open 24 hours a day, 7 days a week.
Telephone
Registered office
North London Business Park, London N11 1GN.
ICO registration number
To confirm: ICO registration number
What information do we collect?
We collect information needed to respond to enquiries, arrange visits and document the services requested. Depending on your contact with us, this may include:
- Your name, contact details and relationship to the property.
- The property address, appliance details and relevant access instructions.
- Booking details, correspondence and information about an enquiry or complaint.
- Inspection findings and information included in a Landlord Gas Safety Record.
- Billing details, invoices and payment status.
- Technical information generated when you visit the website, such as your IP address, browser type and pages requested.
Information may come directly from you, from the person arranging the appointment or from our engineers during a visit. A landlord or letting agent may supply a tenant’s contact details to arrange access. Please provide only relevant information and let anyone whose details you share know about this policy.
Why do we use your information?
We use personal information for specific purposes and rely on a lawful basis appropriate to each use.
Enquiries and bookings
taking steps at your request before entering a contract, or performing our contract with you.
Access arrangements
our legitimate interests in coordinating a requested visit with tenants, agents or other property contacts where they are not our contracting customer.
Service records and administration
performing our contract and meeting legal obligations where those obligations apply to us.
Accounting and statutory disclosures
complying with applicable legal obligations.
Complaints, disputes and website security
our legitimate interests in resolving problems, protecting information and establishing or defending legal claims.
Optional activities requiring permission
your consent, where applicable.
When relying on legitimate interests, we consider the effect on your rights and interests. If essential booking or access information is unavailable, we may be unable to arrange or complete the requested service.
Who may receive your information?
We share relevant information only where needed to deliver the requested service, administer our business or meet a legal requirement.
Recipients may include engineers carrying out the visit, the landlord or authorised agent receiving the record, service providers supporting administration, and professional advisers. Authorities may receive information where disclosure is legally required or otherwise lawful.
A person arranging a booking does not automatically receive every item of personal information associated with it. Information shared should be appropriate to their role and the purpose of the disclosure.
To confirm: processing suppliers and recipient categories, any overseas processing locations and transfer safeguards, and any automated decision-making or profiling
Where overseas processing occurs, the business must identify the applicable protection and explain how you can obtain information about it before publishing this policy.
How long is information kept and protected?
We retain personal information for as long as it is needed for the purpose collected, taking account of applicable legal obligations and disputes.
Retention depends on the type of information: an uncompleted enquiry, a service record and an accounting record may need different retention periods. Relevant criteria include whether the enquiry remains active, whether the service is complete, statutory record requirements and whether information is needed for a complaint or legal claim.
Information should be securely deleted or anonymised when no longer required. Appropriate organisational and technical measures should restrict access to people who need it and protect against loss, misuse or unauthorised disclosure.
How are cookies and marketing handled?
Cookies and similar technologies must be explained according to their actual use on this website, taking account of the Privacy and Electronic Communications Regulations.
Where optional cookies require consent, we ask before setting them. Rejecting those cookies must not prevent you from making a telephone enquiry. Any consent controls should also allow you to change your choice.
To confirm: cookie names, providers, purposes, durations, consent requirements and how visitors change their choices
Booking communications concern the service requested. Any direct marketing must have an appropriate lawful basis and meet applicable electronic marketing rules. You can object to direct marketing or withdraw marketing consent at any time.
What are your privacy rights?
You can ask to access your personal information, correct inaccuracies or exercise other applicable data protection rights.
Depending on the circumstances, these include deletion, restriction, objection and receiving certain information in a portable format. Where processing relies on consent, you can withdraw it without affecting the lawfulness of earlier processing. Rights have conditions and exceptions, as explained in the Information Commissioner’s guidance on data protection rights.
To make a request or complaint, call 020 3740 6785 or write to our registered office. We may need information to confirm your identity. You also have the right to complain to the Information Commissioner’s Office.
Changes to this policy
We update this policy when our handling of personal information changes. Material changes should be brought to affected people’s attention where required.
For help contacting us about this policy, see our contact page.